Building Customer Rapport

No matter what product or service you may offer, our role in the company is to support and serve our customers, and one of the best ways to deliver excellent customer service is by building relationships with our customers. In this course you will learn what creates great rapport with others, as well as determine what actions you can take to strengthen the rapport with each of your customers. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).