Understand Customer Needs

In order for you to do your job well, you must be able to meet your customers’ needs. And in order for you to meet these needs, you must know what they are. Although you probably know about your customers already, it’s never a bad idea to spend some time making sure you clearly understand your customers. Do this and you will find yourself delivering a higher level of performance, as well as creating happier customers too. This course will help you conduct an investigation to get to know your customers better. As a result, you’ll have a more in-depth understanding of your customers as well as more complete answers to the discovery questions. By completing this course, you will have strengthened your understanding of your customers’ needs and what you can do to meet them. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute). An Elearning! Magazine Excellence Award Winner: Management Development Learning Track.